Refund policy

Returns & Refund Policy

At Vaska Depot, we want you to love your canvas bag. If something's not right, we're here to help.

Change of Mind
As a small business shipping made-to-order items, we don't currently offer refunds or exchanges for change of mind. Please check size, colour, and product details carefully before ordering.

Faulty, Damaged, or Incorrect Items
If your item arrives damaged, faulty, or different from what you ordered, contact us within 7 days of delivery at [your email], including:

• Your order number
• Clear photos or a short video of the item and any damage/fault

We'll assess your claim and offer a replacement or full refund — whichever suits best. In most cases, you won't need to return the item to us.

Missing or Lost Orders
If your order hasn't arrived within the estimated delivery window, let us know and we'll investigate with our shipping partners. If it's confirmed lost in transit, we'll send a replacement or issue a refund.

Your Rights Under Australian Consumer Law
Nothing in this policy limits your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

How to Reach Us
For any returns or refund queries, email us at [your email] — we aim to respond within [1–2 business days].