Shipping policy
Shipping Policy
Processing Time
All orders are processed within 1–3 business days. You'll receive a confirmation email with tracking details once your order has shipped.
Shipping Costs
We offer free shipping on all orders, Australia-wide and internationally.
Delivery Times
As our products are shipped from our international fulfillment partners, please allow:
- Australia: 10–20 business days
- International: 110-15 business days, depending on destination and customs processing
Delays can occasionally occur due to customs, high demand, or public holidays.
Tracking
Once your order ships, you'll receive a tracking number via email. Please allow 24–48 hours for tracking to update after dispatch.
Customs, Duties & Taxes (International Orders)
International orders may be subject to customs fees, import duties, or taxes imposed by the destination country. These charges are the responsibility of the customer and are not included in your order total. We recommend checking with your local customs office for more information.
Delays
Delivery times are estimates and not guaranteed. Factors like customs, weather, and carrier delays are outside our control.
Lost or Missing Packages
If your order hasn't arrived within the estimated delivery window, contact us at [your email] and we'll track it down with our shipping partners.